Privacy Policy

SLP Study Hub, operated by The Tech SLP LLC, provides online study and exam-preparation tools. This policy explains how we handle personal information when you visit the site, use the SLP Study Hub app for iPhone and Android, create an account, study, subscribe, contact support, or join an email list.

The service is for adult students and professionals. It is not a patient-record system and is not designed to receive protected health information.

We collect the information needed to provide, improve, secure, and bill for the service.

• Account information, including your name, email address, authentication identifiers, email verification status, and account preferences.
• Terms agreement records, including the version you accepted and the time of acceptance. Agreeing to terms does not opt you into marketing messages or optional analytics.
• Study information, including placement quiz results, answers, scores, confidence ratings, study plans, progress, flashcard history, review activity, streaks, and settings.
• Optional study-loop observations, including which recommendation was shown or chosen, session starts and completions, and study-question identifiers. Experience feedback you choose to submit includes a reason, optional rating, and optional note. Flashcard feedback also includes which card was on screen, the last card you rated, and your ratings in that round. A walkthrough request records the question, where you asked from (such as study, a quiz, or exam review), when you asked, whether you had just answered it correctly, and an optional note. Please do not include patient details or other sensitive personal information in feedback.
• Subscription and order records, including Stripe customer and subscription identifiers, Apple App Store product and transaction identifiers, Google Play product identifiers, purchase tokens and order references, the plan and any add-on bought, plan status, billing dates, transaction amounts, payment status, the renewal terms you agreed to at checkout, and any redeem code used. If an App Store or Google Play purchase in the app does not complete, the app sends the store’s error code and message with identifiers masked, the step where it stopped, and your store country, and we keep these with your account to fix purchase problems. SLP Study Hub does not receive or store your full payment-card number.
• Refund request information, including the request date, the reason you provide in the required survey, your acknowledgment that a full refund ends paid access, eligibility-review details, and the result of the request.
• Pass Guarantee claims, including the official score report you upload, your test date, the date you received the report, and your answers about how you studied. The score report is stored in a private file store and used only to check the claim.
• Feedback sent for a free month, including your rating and what you wrote, and, only if you allow it, permission to quote you with the first name and program you give.
• A mobile phone number, only if you choose to give one and tick the box for text reminders, together with the record of that consent: the number, the exact words you agreed to, the time, the page, and the IP address and browser used.
• Messages and email choices, including support requests, feedback, newsletter consent, unsubscribe status, and email delivery records.
• Technical and usage information, including an anonymous browser identifier, session identifier, pages and features used, event times, browser and device details, approximate location derived from an IP address, and service logs.
• Marketing attribution, including referring site, landing page, UTM values, campaign details, and advertising click identifiers such as fbclid or gclid when they appear in a link you use.

You provide information when you register, sign in, complete a placement quiz, purchase a subscription, choose email preferences, submit feedback, or contact support.

The site records study and technical information as you use its features. We may also receive account details from a sign-in provider such as Google and transaction and subscription information from Stripe, Apple and Google Play.

We use personal information for the following purposes:

• Create and secure your account, keep you signed in, and provide customer support.
• Save progress, personalize study sessions, calculate performance, and synchronize eligible study data across devices.
• Start and manage subscriptions, confirm payments, prevent fraud, and maintain financial records.
• Review refund eligibility, process qualifying requests, respond to support needs, identify common problems, and improve the product using refund survey responses.
• Deliver account, security, purchase, and service emails. We send study reminders and monthly notes only when you opt in, and each marketing email includes an unsubscribe option.
• Measure site and campaign performance, understand feature use, improve reliability, and diagnose errors.
• Protect the service, enforce our terms, comply with law, and respond to lawful requests.

SLP Study Hub uses local storage and session storage in your browser for account sessions, privacy choices, study settings, study progress, active sessions, anonymous and session identifiers, and campaign attribution. Some study information also syncs to Supabase when you use an account.

Local storage remains until the site or you remove it. Session storage usually clears when you close the browser tab. You can clear browser storage through your browser settings, but doing so may sign you out or remove study progress that has not synced.

SLP Study Hub also sets one first-party cookie, slpsh_touch, that keeps the same anonymous visitor identifier and campaign source (UTM parameters and the Facebook click ID) as local storage, so a visit still counts toward the ad or link that brought you if the browser clears local storage, as some in-app browsers do. It lasts up to 90 days. It is not set while analytics are off or your browser sends Global Privacy Control, and it is removed when you turn analytics off.

Stripe, Supabase, Google, and Meta may use cookies or similar technology when their services load. Google Analytics and the Meta Pixel are on by default and stay off whenever you turn them off or your browser sends Global Privacy Control.

SLP Study Hub records first-party product events in Supabase, such as page paths, study actions, anonymous and session identifiers, signed-in user ID, and campaign attribution. We use these records to understand the signup and study experience, detect problems, and measure product use.

Analytics are on by default. When they are on, the site may load Google Analytics and the Meta Pixel. Those services may receive page visits, actions, conversion signals such as a signup that followed a campaign link, browser or device information, IP-derived location, campaign information, and advertising identifiers. We use them to measure campaign results and, for Meta, support targeted advertising.

When analytics are on and you create an account, a hashed (scrambled) copy of your email address and a hashed account identifier may be sent to Meta, from your browser and from our server, to measure sign-ups from ads, and turning analytics off or Global Privacy Control stops it.

When analytics are on and you buy a plan, the purchase may be sent to Meta, from your browser and from our server, to measure purchases that followed an ad. It carries the amount and currency, the plan bought, an order reference, a hashed (scrambled) copy of your email address, a hashed account identifier, and the click, browser and IP details already described. The same applies to later charges on that plan. Turning analytics off or Global Privacy Control before checkout stops it, and nothing is sent for an account that has been deleted. Your phone number is never sent to Meta.

We honor Global Privacy Control. If your browser or a browser extension sends that signal, Google Analytics and the Meta Pixel stay off with no action from you.

To turn analytics off yourself, open “Privacy choices” in the footer of any page and select “Turn off.” The same panel has an “Allow” control to turn them back on. Your stored choice overrides both the default and the Global Privacy Control signal, applies from that point forward, and does not erase information a provider received before you changed it.

We do not sell your study data. Placement quiz results, answers, scores, and progress are not sent to Google or Meta.

The study-loop observations and experience feedback described above are stored in Supabase and reviewed in a private operator report to improve the study experience. These records are not sent to Google or Meta. Optional study-loop observations follow your analytics choice and Global Privacy Control. Submitting experience feedback is a separate action you choose, available even when optional observations are off.

The SLP Study Hub app uses the same account as this site. This section explains what is different in the app. Where it differs from the sections about the website, this section describes the app.

• What the app collects. Your email address, your name if you enter it or Sign in with Apple or Google shares it, your account ID, and your study activity: the questions you answer and the time and time zone of each answer, your confidence ratings, flashcard progress, weekly set results, and your study plan. We use this to run your account and keep your progress the same in the app and on the web.
• Optional Android ad measurement. The app shows no advertising. Android versions that offer an “Ad measurement” choice use Meta's app SDK to measure installs and app opens after you allow it. Meta receives those events, device and network information (including IP address), an app-instance identifier and your Android advertising ID when available. We use this to measure and improve our Facebook and Instagram ads. We do not send your study answers, scores, recordings, name or email to Meta from the app. You can decline or turn this off from “Ad measurement” on the sign-in screen or in Account. Your choice is saved on this device. It is separate from this website's Privacy choices. The iPhone app and older Android versions without this choice do not include advertising measurement.
• The free placement quiz. The placement quiz requires sign-in in the app and does not require a purchase. Its answers are saved with your account and may be kept on your device while they sync.
• Stored on your device. The app keeps question sets, your sign-in session, your settings, study outlines you have opened, and audio guides you download on your device so they work offline. Answers you give offline are sent to your account when you reconnect.
• Signing out and deleting. Signing out removes this account's study data from the device: saved questions, answers waiting to sync, cached outlines, downloaded audio, and the stored placement quiz result. If answers have not synced, the app says so before you confirm and tries once more to send them. Device preferences such as theme, haptics, reminder time, and audio speed stay. Deleting your account removes the same data from the device.
• Notifications. If you turn on the daily study reminder, your phone schedules it. The app does not register your device for push notifications, and we do not run a push notification server for it.
• Optional spoken answers. Audio Mode can use your microphone to recognize short answers. It asks for microphone and speech permission when you choose this feature. Your device's speech service, such as Apple or Google, may process the audio under that provider's policy. SLP Study Hub does not store your voice recording or send it to ElevenLabs. We save the answer choice and study result in the same way as a tapped answer. Listening stops when you pause, leave Audio Mode, or put the app in the background. You can use the answer buttons instead and revoke microphone permission in device settings. Older app versions use tapped answers.
• Pages opened from the app. The privacy policy and terms open in a browser view of this site, in a version with no site navigation and no analytics, advertising or error-monitoring tools. Email support opens your email app.
• Deleting your account. In the app, open Today, tap your initials to open Account, then choose Delete account. You can also follow the steps at slpstudyhub.com/delete-account. If you use Sign in with Apple and delete your account in the iPhone app, the app asks you to confirm with Apple, and we revoke the app's access to your Apple ID.
• Service providers. The app sends account and study information to Supabase, which hosts our database and sign-in, and streams or downloads audio guides from Supabase storage. Sign in with Apple and Sign in with Google are handled by Apple and Google under their own privacy policies. App Store and Google Play purchases provide subscription and transaction records used to verify your account access. If a purchase does not complete, the app also sends the error details described under Information We Collect.

Narrated questions use ElevenLabs to turn our authored study content into audio. We send the question or explanation text to ElevenLabs, not your name, email address, recording, or personal study response. Narration is stored privately and provided through temporary links to eligible signed-in students.

If you choose spoken answers on a supported browser, the browser asks for microphone permission. Its speech-recognition provider may process your voice under its own policy. SLP Study Hub uses the recognized words to select your answer; it does not store the recording or transcript. Answer buttons remain available. Stop listening, leave the session, or revoke microphone permission in browser settings to stop using this feature.

We disclose personal information to providers only for the services they perform, subject to their terms and our agreements. The providers used by SLP Study Hub may include:

• Supabase for account authentication, database storage, server functions, and first-party analytics records.
• Render for website hosting and delivery.
• Stripe for checkout, recurring billing, refunds, fraud prevention, receipts, and the customer billing portal.
• Resend for account, subscription, support, and opted-in study emails.
• Google for optional sign-in, Google Play purchases and subscription records, and, while website analytics are on, Google Analytics.
• YouTube (Google) only when you press play on a walkthrough recording hosted there. The player loads after that press, and YouTube then receives the request under its own privacy policy.
• Apple for optional Sign in with Apple and for purchases, subscription status and refunds handled through the App Store.
• Meta for campaign measurement and targeted advertising while analytics are on.
• Sentry for error, performance, and session diagnostics when error monitoring is enabled.
• Anthropic when a signed-in user requests an on-demand personalized explanation or coaching response. The request may include question text, the selected answer, a topic, or a performance summary. Do not include patient information in a request.

Stripe collects and processes payment credentials for website purchases. Apple and Google Play process purchases made through their respective app stores. Depending on your device, browser, location, and wallet setup, Stripe may offer cards, Apple Pay, Google Pay, or another eligible method.

Apple, Google, your bank, and the payment network handle information under their own privacy terms when you choose their services. SLP Study Hub receives transaction and subscription status, not your full card or wallet credential.

We do not sell personal information for money. We do not sell covered information as that term is defined by Nevada law.

Some privacy laws define “sharing” to include disclosing identifiers or internet activity for targeted advertising, even when no money changes hands. While the Meta Pixel is on, that activity may qualify as sharing or targeted advertising under those laws. To opt out through this site, open “Privacy choices” in the footer and select “Turn off,” or use a browser that sends Global Privacy Control.

We may also disclose information when you direct us to do so, when law requires it, to protect users or the service, or as part of a merger, financing, acquisition, or sale of business assets. A successor must handle personal information under applicable law.

We keep account and study information while your account remains active and as needed to provide the service. After a verified deletion request, we delete or de-identify eligible information unless we must retain it for security, fraud prevention, dispute resolution, backup recovery, or legal obligations.

We keep payment, order, refund request, refund survey, Pass Guarantee claim, and tax records for the period needed to administer transactions and meet financial, dispute, and legal obligations. After an account is deleted these records are kept without the account attached. We keep email consent and suppression records as needed to honor your communication choices. Support communications, security logs, and analytics records remain only while needed for their stated purposes or a legal requirement.

We keep the record of a text-message consent for four years, including after you revoke it or delete your account, because it is the proof that we had your permission. Replying STOP to a text ends the messages at once. A score report uploaded for a Pass Guarantee claim is deleted with the account.

Third-party providers retain information under their settings and policies. Browser storage remains on your device until you clear it or use a site control that removes it.

You may ask to access, correct, export, or delete personal information associated with your account. You may also object to or opt out of targeted advertising where applicable. Send a request from the email address on your account to support@slpstudyhub.com. We may need to verify your identity before completing the request.

You can update study and email preferences in account settings, unsubscribe from marketing emails through the link in each message, and turn analytics on or off through “Privacy choices” in the footer. We also honor Global Privacy Control sent by your browser.

Depending on where you live and whether the relevant law applies to SLP Study Hub, you may have rights to know, access, correct, delete, or obtain a copy of your information and to opt out of sale, sharing, targeted advertising, or certain profiling. You may also have a right to appeal a denied request. We will not discriminate against you for exercising an applicable privacy right.

We use HTTPS, access controls, authentication, and service-provider safeguards intended to protect personal information. No online service can guarantee complete security.

If you believe your account or personal information may be at risk, change your password and contact support@slpstudyhub.com.

SLP Study Hub is not directed to children under 13, and we do not knowingly collect personal information from them. Contact us if you believe a child under 13 provided personal information so we can review and delete it.

Do not enter a patient name, date of birth, record number, contact information, or other identifiable health information into SLP Study Hub. The service is an exam-preparation platform and is not designed as a HIPAA-compliant clinical record system.

We may update this policy when our practices, providers, or legal obligations change. We will post the new version and update the date above. We will provide additional notice for a material change when required by law.

Send privacy questions and requests to support@slpstudyhub.com. This address also serves as the designated request address for Nevada privacy inquiries.